Hilti tool service center

Hilti Tool Service

A warranty that goes further

World-class repair service for your tools

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Your tools returned to original factory performance

When we repair your tool, we don't just change the faulty part. We carry out a full diagnostic check on all moving parts and return your tool to its original performance.

Hilti tool technician
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Expert technicians

Our highly trained and experienced tool technicians have the know-how to carry out repairs on all of your Hilti tools.

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Genuine spare parts

Your tools are repaired with genuine Hilti spare parts.

Hilti tool repair turnaround time
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Super fast and reliable

We’ll collect, repair and return your tool to site fast. We even guarantee 5 days turnaround* in major metro areas. *Conditions apply.

How much will my tool repair cost?

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20 year manufacturer's warranty

  • Free tool repairs if your tool breaks down as a result of materials or manufacturing defects for 20 years.
  • Charged repair - you will never pay more than 30% of the list price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.

Up to 2 years wear & tear coverage

  • Free tool repairs for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear, spare parts, labour and even pick-up and delivery.
  • After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.

Our repair guarantee

  • If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.

How long will my tool repair take?

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We'll collect, repair and return your tool to site, faster than any other tool repair service.

  • In the current challenging climate we will do our utmost to achieve 3 working days’ turnaround in Sydney, and 5 working days turnaround in Melbourne, Brisbane and Gold coast metro areas.

*Conditions apply. Refer to T&Cs for details.

What happens if I request a repair quote?

A repair quote can delay the entire repair process by 7 days.

  • If you pre-approve charged repair costs up to the 30% repair cost limit, you eliminate the quotation process.
  • You can sign-up for super fast repairs and eliminate repair quotes.


Tool repair


Here are the three instructions to follow for an optimal handling of your tools:

  • Tools must be sent without their batteries, chargers or accessories
  • Vacuum cleaners must be sent bagged and without the chamber
  • Gas saws (DSH) must be sent without gasoline

You can quickly book tool repairs on the website

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