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Hilti Tool Service
A warranty that goes further
World-class repair service for your tools

When we repair your tool, we don't just change the faulty part. We carry out a full diagnostic check on all moving parts and return your tool to its original performance.

Our highly trained and experienced tool technicians have the know-how to carry out repairs on all of your Hilti tools.

Your tools are repaired with genuine Hilti spare parts.

We’ll collect, repair and return your tool to site fast. We even guarantee 5 days turnaround* in major metro areas. *Conditions apply.
How much will my tool repair cost?

20 year manufacturer's warranty
- Free tool repairs if your tool breaks down as a result of materials or manufacturing defects for 20 years.
- Charged repair - you will never pay more than 30% of the list price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.
Up to 2 years wear & tear coverage
- Free tool repairs for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear, spare parts, labour and even pick-up and delivery.
- After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.
Our repair guarantee
- If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.
How long will my tool repair take?

We'll collect, repair and return your tool to site, faster than any other tool repair service.
- In the current challenging climate we will do our utmost to achieve 3 working days’ turnaround in Sydney, and 5 working days turnaround in Melbourne, Brisbane and Gold coast metro areas.
*Conditions apply. Refer to T&Cs for details.
What happens if I request a repair quote?
A repair quote can delay the entire repair process by 7 days.
- If you pre-approve charged repair costs up to the 30% repair cost limit, you eliminate the quotation process.
- You can sign-up for super fast repairs and eliminate repair quotes.

WANT TO REQUEST A REPAIR?
Here are the three instructions to follow for an optimal handling of your tools:
- Tools must be sent without their batteries, chargers or accessories
- Vacuum cleaners must be sent bagged and without the chamber
- Gas saws (DSH) must be sent without gasoline