Temporary Service Closure on 22 April 2026
Our services will be temporarily closed for a company event. Log in to Hilti Online to place orders, book repairs, and manage services 24/7.
Dear Valued Partners,
We would like to inform you of a temporary change to Hilti Australia’s operating hours due to a company-wide event.
On Wednesday, 22 April 2026, our Customer Service, Credit phone lines, Hilti Store retail outlets, and Tool Repair Facility will be closed. During this time, any calls made to our national service line (131 292) will be directed to an automated message advising of the closure.
For any urgent requirements, customers are encouraged to log in to Hilti Online at hilti.com.au, where you can continue to:
Place orders
Book tool repairs
Manage your account and services
Hilti Online remains fully accessible 24/7, ensuring uninterrupted support throughout this period.
Below is a detailed overview of our temporary operating hours, taking into account interstate travel arrangements for our teams:
Temporary Business Hours:
Channels | Status |
|---|---|
Hilti Online | No interruptions: Accessible 24/7 |
Customer Service / Credit Department / Tool Service Centre | Closed 22nd April 2026 |
Alexandria Store (NSW) | Closed 22nd April 2026 Only |
Seven Hills Store (NSW) | Closed 22nd April 2026 Only |
Hamilton Store (QLD) | Closed 12.30pm 21st April | Reopening 12.00pm 23rd April |
Gold Coast Store (QLD) | Closed 11.00am 21st April | Reopening 12.00pm 23rd April |
Melbourne Store (VIC) | Closed 11.00am 21st April | Reopening 2.00pm 23rd April |
Adelaide Store (SA) | Closed 12.30pm 21st April | Reopening 1.00pm 23rd April |
Perth Store (WA) | Closed 8.30am 21st April | Reopening 2.30pm 23rd April |
We apologise for any inconvenience caused and appreciate your understanding during this period. Normal operations will resume from Thursday, 23 April 2026.
We look forward to continuing to support you as usual.
Sincerely,
Hilti Australia