Delay in order delivery
Due to the COVID-19 pandemic please allow up to an additional 1-2 business days from the Estimated Delivery Date
FAQ
We know there is a lot of uncertainty as the COVID-19 situation escalates across Australia. We have compiled the most common FAQs we are receiving regarding our services.
If you still have questions please contact our Customer Service Team on 131 292 or serviceaustralia@hilti.com and we will get back to you as soon as we can.
We are currently experiencing higher volume than normal. We appreciate your patience and we apologise for the inconvenience and thank you for bearing with us.
What is Hilti doing to monitor the COVID-19 situation?
We know many of our customers need our products to work on critical infrastructure such as medical facilities, hospitals, aged care homes, factories, telecommunications, service stations, supermarkets, and distribution centres. That’s an important reason for us to do all we can so you can safely and effectively get access to the products and professional advice you need.
We’re complying with applicable regulations and guidelines from the Australian Government, both state and federal and continually review our operations as necessary to ensure a safe environment and minimise the spread of the virus.
Will my local Hilti store close?
Right now, all our stores are currently open under normal trading hours.
We’re complying with applicable regulations and guidelines from the Australian Government, both state and federal and continually review our operations as necessary to ensure a safe environment and minimise the spread of the virus.
Are stores still trading normal hours?
Yes, all our stores Australia-wide are currently open in normal trading hours.
What is Hilti doing in stores to support its team members and customers during the coronavirus (COVID-19) outbreak?
At Hilti, the health and safety of you, our customers and our team members is our priority. We are supporting social distancing in all our stores and keeping the recommended distance of 1.5m apart from another person. Some stores are operating with limited to no access to the store showroom however, team members are still serving walk in customers in line with required Australian Government guidelines,
In addition to these new measures, we’re also:
- Ensuring clear health and hygiene protocols are being followed
- Increasing disinfectant cleaning across all our stores, especially in high touch areas
- Asking any team members who may be displaying flu like symptoms to refrain from coming to work and isolate at home. If you too are feeling unwell, we ask you please reconsider visiting us and instead call our Customer Service Team on 131 292 and we’ll do our best to help you out. You can also visit us online at www.hilti.com.au.
These measures are being reviewed daily and we will take additional measures as required.
What happens if there is a COVID-19 case in my local store?
If one of our team members is confirmed with COVID-19, we will close the store, and any other suspected stores and follow the most recent Australian Government guidelines including notification and self-isolation of all affected/suspected persons.
Can I order click and collect?
We understand customers may prefer to order via Click and Collect and we are readily available to support this. Your order will be picked and will be available for collection without entering the store if you prefer.
Can I still shop online at www.hilti.com.au?
Yes, we’re still shipping orders as normal at www.hilti.com.au however, be advised that there may be a 1-2 days delay from your current Estimated Delivery Date.
I have a query about my order or need advice on a product I want to purchase, who can I speak to?
Please call our Customer Service Team on 131 292 or email us at serviceaustralia@hilti.com
We are currently experiencing higher volume than normal. We appreciate your patience and we apologise for the inconvenience and thank you for bearing with us.