A WARRANTY THAT GOES FURTHER
Hilti Tool Service
HOW MUCH WILL MY TOOL REPAIR COST?
20 year manufacturer's warranty
- We will repair your tool free of charge if it breaks down as a result of materials or manufacturing defects for 20 years.
- A paid repair will never cost you more than 30% of the price of a brand new replacement tool.
Up to 2 years wear & tear coverage
- We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You won't pay for parts, labour or even pick-up and delivery.
- After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.
Our repair guarantee
- If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.
OUR WORLD-CLASS REPAIR SERVICE
WATCH THE VIDEO
THE PROCESS IS SIMPLE
- Just use the online repair form or call us on 131 292.
- No registration or proof of purchase is ever required.
- We'll even organise pick-up and return transport to your jobsite.
How many tools are repaired each day?
We repair 100 - 120 tools a day - a total of about 27,000 a year.
What is your favourite tool to repair and why?
The DX 460 nail gun. It's well designed for ease of use and repair. It's also very popular - a high volume tool.
What’s your top tip to customers for keeping their tools in great shape?
Regular self-service and clean. And, use the right tool for the application.
- Years with Hilti: